Terms of Use
These Terms of Use (“Terms”) are an agreement between you and GuardiStem, Inc., a Delaware corporation (“GuardiStem,” “we,” “us” or “our”), and govern your use of guardistem.com and related pages (the “Site”), including member accounts and Priority Access deposits placed through the Site. By using the Site you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site.
Eligibility and accounts
You must be at least 18 years old to create an account or place a deposit. During our private preview, access is by invitation. Invite codes are personal to the person they were given to and may not be sold or published. You are responsible for keeping your login credentials confidential and for activity under your account, and you agree to provide accurate information. We may suspend or close accounts that violate these Terms.
No medical advice
Content on the Site is for general information only. It is not medical advice, does not create a physician–patient relationship, and is not a substitute for consultation with a qualified healthcare professional. Statements about current or future therapies describe the state of medical science and are not a promise or guarantee of any outcome, treatment, eligibility or cure. Whether stored cells can be used for a particular treatment is decided by your treating physicians and depends on your condition, the therapy and applicable regulations. If you think you have a medical emergency, call 911.
Services are subject to a separate agreement
Collection, processing, cryopreservation, storage and release of cells are provided only under a separate written client agreement and consent, and are subject to a physician consultation and medical eligibility requirements. If those documents conflict with these Terms, they control for the services they cover.
Priority Access deposits
- What a deposit does. A Priority Access deposit holds early access to the first available appointments and locks in your appointment pricing against future price adjustments. It is credited toward your appointment fee.
- Refunds. Deposits are fully refundable, with no conditions, at any time before your appointment date. To request a refund, email concierge@guardistem.com from the address used at checkout. Refunds are issued to the original payment method as promptly as practical; your bank may take additional time to post it.
- Storage benefits. The storage benefit shown for your deposit plan (for example, a first year of storage, five years of storage, or lifetime storage) applies once your cells are collected and placed in storage, and is described in full in your client agreement. A storage benefit applies only to a deposit that is credited toward a completed collection.
- Gift deposits. A gift deposit is placed on behalf of the person named at checkout. We will contact the recipient to welcome them and schedule their appointment. A refund of a gift deposit is issued to the purchaser’s original payment method.
- Pricing and availability. Appointment fees, financing options and availability are described on the Site and may change for new reservations. Priority Access is limited; we may close it at any time without notice. FSA/HSA eligibility depends on your plan’s rules; please confirm with your plan administrator.
- Payments. Payments are processed by our checkout and payment providers under their terms. We do not store full payment card numbers.
Acceptable use
You agree not to misuse the Site, including by attempting to access members-only content without authorization, sharing your account, interfering with the Site’s security or operation, scraping or copying content at scale, uploading malicious code, or using the Site for any unlawful purpose.
Intellectual property
The Site and its content, including text, graphics, logos and the GuardiStem, CellGuard™, GuardiLuxe™ and GuardiVault™ names, are owned by GuardiStem or its licensors and are protected by law. You may view the Site for your personal, non-commercial use. No other rights are granted.
Third-party services
The Site relies on third-party services, including hosting, member login, forms and checkout. Your use of those services may be subject to their own terms and privacy policies. We are not responsible for third-party sites or services we do not control.
Disclaimers
The Site is provided “as is” and “as available.” To the fullest extent permitted by law, GuardiStem disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, and does not warrant that the Site will be uninterrupted, error-free or free of harmful components.
Limitation of liability
To the fullest extent permitted by law, GuardiStem and its officers, directors, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits or data, arising from your use of the Site. Our total liability for any claim relating to the Site will not exceed the greater of the amount you paid us through the Site in the twelve months before the claim or US$100. Nothing in these Terms limits liability that cannot be limited by law, or your right to a refund of your deposit as described above.
Indemnification
You agree to indemnify and hold GuardiStem harmless from claims, losses and expenses (including reasonable attorneys’ fees) arising from your violation of these Terms or misuse of the Site.
Governing law and disputes
These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws rules. You and GuardiStem agree that any dispute arising from these Terms or the Site will be brought exclusively in the state or federal courts located in Colorado, and both consent to their jurisdiction, except that either party may bring an individual claim in small-claims court.
Changes and termination
We may update these Terms from time to time by posting a new version with a new effective date. Continued use of the Site after changes take effect means you accept them. We may suspend or discontinue the Site, in whole or in part, at any time; this does not affect refunds of deposits owed to you.
General
If any provision of these Terms is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. These Terms, together with the Privacy Policy and any client agreement, are the entire agreement between you and GuardiStem regarding the Site.
Contact us
GuardiStem, Inc.
2115 N. Scranton St., Aurora, CO 80045
concierge@guardistem.com